How to order

Order via our site 

You can order directly via our site, we accept all major credit cards and payment is handled securely via Stripe.

In most cases this is the fastest way to get our products. 

Order via Purchase Order

Please send your purchase order to info@botblox.io with the following information.

  • Product SKU and Quantity
  • Your shipping and billing information

Upfront payment is requested for first orders, net 30 terms are extended for customers with previous order history who pass our credit checks. We can accept payment via euro, pound sterling or US dollar bank transfer 

Order via Distributors  

We have a growing number of international distributors for our products that you can purchase from directly.  

Fulfilment

In nearly all cases, the stock displayed on the website is the stock we currently hold. For pre-order products, the stock displayed shows how many units are available for pre-order. Orders for in stock parts are shipped out same day via DHL. Orders for out of stock parts are shipped as soon as the parts are available. Please get in touch if you would like to know the lead time of a specific part.

To minimise our administration time, we do not use UPS, Fedex or other carriers by default. However if you have an account with a different carrier you would like us to use, we can accept this, but you will need to arrange the waybill and pickup from our UK premises. For such arrangements, we do not charge a shipping fee.

Shipping times from the UK to the following common destinations is listed below:

  • Mainland Europe: 2-4 days
  • US East Coast: 2-4 days
  • US Central: 3-5 days
  • US West Coast: 4-6 days
  • Asia-Pacific: 4-7 days
  • Australia and New Zealand: 5-8 days

Please note that these shipping times do not include any customs clearance delays, it is important to respond quickly to any customs requests within your own country to minimise shipping delay. All our shipments are provided with full customs invoices so typically the customs process is smooth. Customs information on our products is shown below.

HS Tariff Code: 8517620000
US ECCN: EAR99

For any other questions, please get in touch with us by emailing info@botblox.org.