Returns Policy and RMA Process
Return Policy Overview:
You may return most new, unopened items within 30 days of delivery for a full refund or an exchange. We'll also cover the return shipping costs if the return is due to our error (e.g., you received an incorrect or defective item).
Please bear in mind, we don’t offer exchanges, refunds, or repairs if your item is faulty due to misused, damaged in use, or altered.
Refund Timeline:
You should expect to receive your refund within four weeks of returning your item. This includes the time it takes for us to receive your return (5 to 10 business days), process it (3 to 5 business days), and your bank to process the refund (5 to 10 business days). Refunds may arrive more quickly in many cases.
Please be aware that the provided refund timelines are estimates and may vary based on factors such as return volume and bank processing times.
Initiating a Return:
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Contact Us: Reach out to our customer support team by emailing info@botblox.io with your BotBlox RMA Request Form (click to download). Please provide as much information as possible for a faster process.
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RMA Request Review: Our customer support team will promptly review your request and assess its compliance with our returns policy. If approved, you will receive an RMA (Return Merchandise Authorization) number.
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Pack Your Item: Safely package the item you're returning, ensuring it's in its original condition, with all accessories and packaging materials.
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Include RMA Information: Clearly mark the outside of the package with the provided RMA number. This helps expedite the return process upon receipt.
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Shipping: Ship the package to the address provided in the RMA authorization. We recommend using a trackable and insured shipping method to ensure your return is received safely.
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Wait for Processing: Once we receive your returned item, please allow 3 to 5 business days for us to process the return and inspect the product.
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Refund Issuance: After processing, we will initiate your refund. Depending on your payment method and bank processing times, it may take up to 10 business days for the refund to appear in your account. If applicable, restocking fees will be deducted from your credit.
If you have further questions or require assistance, don't hesitate to reach out to our dedicated customer support team. Your satisfaction is important to us, and we are here to ensure a smooth return experience.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.