Technical & Sales Support
At BotBlox, your success comes first. Whether you're integrating our hardware, choosing the right product, or chasing a tricky bug, we're here to help.
How You Can Get Support
Choose the channel that fits your preference and urgency.
| Channel | Use It For | Response Time | Link |
|---|---|---|---|
|
Ticket System (Private & Tracked) |
Keep sensitive details (designs, code, proprietary info) private. Full tracking and status updates. | ~1 business day | Open a ticket |
| Forum (Public) | General questions & troubleshooting that could benefit the community. | 1–2 hours on business days | Visit the forum |
| Instant Chat | Quick clarifications or light troubleshooting when engineers are online. | Within minutes (when online) | Chat box in the bottom right |
| Call Support | Deep-dive walkthroughs, design reviews, or complex debugging. | NA | Scheduling link |
| Documentation (CoC) | Certificates of Conformity documentation for BotBlox products. | NA | CoC link |
| Public Technical Docs | Public knowledge base: how-tos, integration notes, and technical references. | NA | Notion link |
How the Ticket System Works
- Go to the ticket portal.
- Describe your issue and attach logs, schematics, screenshots if relevant.
- Our engineers triage and assign your request.
- Receive email updates; track status in the portal.
- When resolved, the ticket is closed. Your full conversation history remains available.
Why Tickets?
- Privacy for proprietary details
- Accountability with clear ownership
- Efficiency — routed to the right engineer
- History — all files & messages in one place
Tips for Faster Resolution
- Include hardware specs, firmware versions, error logs, and steps to reproduce.
- Add visuals where possible (screenshots, wiring/flow diagrams).
- Indicate priority if time-sensitive (critical / high / normal).
- For follow-ups, reference your existing ticket ID.