Order via our site
You can order directly via our site, we accept all major credit cards and payment is handled securely via Stripe. Orders ship either from our UK HQ or our South Korea fulfilment centre.
In most cases this is the fastest way to get our products.
Order via Purchase Order
Please send your purchase order to info@botblox.io with the following information.
- Product SKU and Quantity
- Your shipping and billing information
We can accept payment via euro, pound sterling or US dollar bank transfer. Payment terms are upfront only.
Order via Distributors
We have a growing number of international distributors for our products that you can purchase from directly.
Fulfilment
In nearly all cases, the stock displayed on the website is the stock we currently hold. For pre-order products, the stock displayed shows how many units are available for pre-order. Orders for in stock parts are usually shipped out within 3 working days via DHL. Orders for out of stock parts are shipped as soon as the parts are available. Please get in touch if you would like to know the lead time of a specific part.
To minimise our administration time, we do not use UPS, Fedex or other carriers by default.
Shipping times from the UK to the following common destinations is listed below:
- Mainland Europe: 2-4 days
- US East Coast: 2-4 days
- US Central: 3-5 days
- US West Coast: 4-6 days
- Asia-Pacific: 4-7 days
- Australia and New Zealand: 5-8 days
Please note that these shipping times do not include any customs clearance delays, it is important to respond quickly to any customs requests within your own country to minimise shipping delay. All our shipments are provided with full customs invoices so typically the customs process is smooth. Customs information on our products is shown below.
HS Tariff Code: 8517620000
US ECCN: EAR99
For any other questions, please get in touch with us by emailing info@botblox.org.